NAICS 561421 · Telephone Answering Services
5 open opportunities · 317 FY2025 awards · $307.8M obligated
Top contractors in this NAICS
- Innovation At Work INC$10.3M
Hunting recompetes here?
10+ contracts in this NAICS end within 18 months. The largest are listed below — incumbents and end dates included.
All expiring 561421 contracts →Open opportunities
- Intent to Award Sole Source - Callegra Voicemail Maintenance
- Deadline
- Sep 8, 2026(3d)
- Agency
- —
- Type
- Special Notice
- NAICS
- 561421
- Posted
- Sep 2, 2026
- R426--ME | Telephone Operating Services l KCVA | Tentative Dates: 10/1/2026 - 9/30/2031
- Deadline
- Aug 4, 2026
- Agency
- VETERANS AFFAIRS, DEPARTMENT OF
- Type
- Sources Sought
- NAICS
- 561421
- Posted
- Jul 30, 2026
- R426--Miami VHA Telephone Switchboard Operator Service (VA-26-00030801)
- Deadline
- Aug 10, 2026
- Agency
- VETERANS AFFAIRS, DEPARTMENT OF
- Type
- Presolicitation
- NAICS
- 561421
- Posted
- Jul 27, 2026
- Telephone Hotline Answering Services
- Deadline
- Jun 19, 2019
- Agency
- NATIONAL OCEANIC AND ATMOSPHERIC ADMINISTRATION
- Type
- Modification/Amendment/Cancel
- NAICS
- 561421
- Posted
- Jun 6, 2019
- Technical Assistance Center (TAC) Services
- Deadline
- Dec 15, 2014
- Agency
- —
- Type
- Modification/Amendment/Cancel
- NAICS
- 561421
- Posted
- Nov 13, 2014
| Title | Agency | Type | NAICS | Posted | Deadline |
|---|---|---|---|---|---|
| Intent to Award Sole Source - Callegra Voicemail Maintenance | — | Special Notice | 561421 | Sep 2, 2026 | Sep 8, 2026(3d) |
| R426--ME | Telephone Operating Services l KCVA | Tentative Dates: 10/1/2026 - 9/30/2031 | VETERANS AFFAIRS, DEPARTMENT OF | Sources Sought | 561421 | Jul 30, 2026 | Aug 4, 2026 |
| R426--Miami VHA Telephone Switchboard Operator Service (VA-26-00030801) | VETERANS AFFAIRS, DEPARTMENT OF | Presolicitation | 561421 | Jul 27, 2026 | Aug 10, 2026 |
| Telephone Hotline Answering Services | NATIONAL OCEANIC AND ATMOSPHERIC ADMINISTRATION | Modification/Amendment/Cancel | 561421 | Jun 6, 2019 | Jun 19, 2019 |
| Technical Assistance Center (TAC) Services | — | Modification/Amendment/Cancel | 561421 | Nov 13, 2014 | Dec 15, 2014 |
Largest contracts ending within 18 months
- 19AQMM25C1078 ↗$162.4M
PROVIDE STAFF, FACILITIES, TECHNICAL INFRASTRUCTURE, SUPPLIES, AND SUPPORT SERVICES TO PLAN AND OPERATE THE NATIONAL PASSPORT INFORMATION CENTER (NPIC). PERFORMANCE IS IN THE UNITED STATES OF AMERICA UNDER THE ABILITYONE PROGRAM USING SOURCE AMERICA
- Ends
- Sep 26, 2026
- Started
- Sep 27, 2025
- Agency
- Department Of State
- NAICS
- 561421
- 2043FY26C00014 ↗$3.5M
MANDATORY SOURCE ABILITYONE CONTRACT. CONTRACT FOR TOLL FREE ORDER FORM CALL SERVICES TO PROVIDE CONTRACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRECTED TO IRS TOLL-FREE TELEPHONE FORMS LINE.
- Ends
- Dec 30, 2026
- Started
- Apr 3, 2026
- Agency
- Internal Revenue Service
- NAICS
- 561421
- 36C26124C0004 ↗$3.2M
TELEPHONE OPERATORS
- Ends
- Sep 29, 2026
- Started
- Sep 30, 2023
- Agency
- Department Of Veterans Affairs
- NAICS
- 561421
- W911SF23C0002 ↗$2.7M
E911 DISPATCH SERVICES
- Ends
- Oct 30, 2026
- Started
- Apr 30, 2023
- Agency
- Department Of The Army
- NAICS
- 561421
- 36C24625C0002 ↗$2.6M
ADMINISTRATIVE AND TELEPHONE SWITCHBOARD OPERATOR SERVICES
- Ends
- Sep 29, 2026
- Started
- Sep 30, 2024
- Agency
- Department Of Veterans Affairs
- NAICS
- 561421
- HT001425P0080 ↗$2.0M
SWITCHBOARD/CALL CENTER SUPPORT SERVICES
- Ends
- Sep 29, 2026
- Started
- May 31, 2025
- Agency
- Defense Health Agency
- NAICS
- 561421
- 693JJ421C000004 ↗$1.9M
NEW ENTRANT CALL CENTER-MODIFICATION: EXERCISE AND FUND OPTION YEAR 4 (FINAL YEAR) FOR THE CABVI CONTRACT. POP - 9/20/25 - 9/19/26 SPEND PLAN ID: FY25-S-009 AND FY25-R-083
- Ends
- Sep 18, 2026
- Started
- Sep 19, 2021
- Agency
- Federal Motor Carrier Safety Administration
- NAICS
- 561421
- 36C25622P0016 ↗$1.7M
SWITCHBOARD OPERATOR SERVICES FOR THE NEW ORLEANS, LA VAMC. MOD TO EXERCISE OPTION
- Ends
- Sep 29, 2026
- Started
- Oct 7, 2021
- Agency
- Department Of Veterans Affairs
- NAICS
- 561421
- 36C24725P0629 ↗$1.5M
TELEPHONE ANSWERING SERVICES
- Ends
- Apr 29, 2027
- Started
- Apr 30, 2025
- Agency
- Department Of Veterans Affairs
- NAICS
- 561421
- 36C24223P0024 ↗$1.4M
FUNDING FOR OPTION YEAR 2: SWITCHBOARD OPERATOR SERVICES FOR SYRACUSE VA MEDICAL CENTER
- Ends
- Sep 29, 2026
- Started
- Sep 30, 2022
- Agency
- Department Of Veterans Affairs
- NAICS
- 561421
| PIID | Contractor | Description | Agency | NAICS | Obligated | Start | End |
|---|---|---|---|---|---|---|---|
| 19AQMM25C1078 ↗ | Peckham Vocational Industries, INC. | PROVIDE STAFF, FACILITIES, TECHNICAL INFRASTRUCTURE, SUPPLIES, AND SUPPORT SERVICES TO PLAN AND OPERATE THE NATIONAL PASSPORT INFORMATION CENTER (NPIC). PERFORMANCE IS IN THE UNITED STATES OF AMERICA UNDER THE ABILITYONE PROGRAM USING SOURCE AMERICA | Department Of State | 561421 | $162.4M | Sep 27, 2025 | Sep 26, 2026 |
| 2043FY26C00014 ↗ | National Telecommuting Institute, INC. | MANDATORY SOURCE ABILITYONE CONTRACT. CONTRACT FOR TOLL FREE ORDER FORM CALL SERVICES TO PROVIDE CONTRACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRECTED TO IRS TOLL-FREE TELEPHONE FORMS LINE. | Internal Revenue Service | 561421 | $3.5M | Apr 3, 2026 | Dec 30, 2026 |
| 36C26124C0004 ↗ | Magellan Solutions USA INC. | TELEPHONE OPERATORS | Department Of Veterans Affairs | 561421 | $3.2M | Sep 30, 2023 | Sep 29, 2026 |
| W911SF23C0002 ↗ | Bobby Dodd Institute, INC. | E911 DISPATCH SERVICES | Department Of The Army | 561421 | $2.7M | Apr 30, 2023 | Oct 30, 2026 |
| 36C24625C0002 ↗ | Employment Source INC | ADMINISTRATIVE AND TELEPHONE SWITCHBOARD OPERATOR SERVICES | Department Of Veterans Affairs | 561421 | $2.6M | Sep 30, 2024 | Sep 29, 2026 |
| HT001425P0080 ↗ | Shc-Bgc JV LLC | SWITCHBOARD/CALL CENTER SUPPORT SERVICES | Defense Health Agency | 561421 | $2.0M | May 31, 2025 | Sep 29, 2026 |
| 693JJ421C000004 ↗ | Central Association For The Blind, INC. | NEW ENTRANT CALL CENTER-MODIFICATION: EXERCISE AND FUND OPTION YEAR 4 (FINAL YEAR) FOR THE CABVI CONTRACT. POP - 9/20/25 - 9/19/26 SPEND PLAN ID: FY25-S-009 AND FY25-R-083 | Federal Motor Carrier Safety Administration | 561421 | $1.9M | Sep 19, 2021 | Sep 18, 2026 |
| 36C25622P0016 ↗ | Innovation At Work INC | SWITCHBOARD OPERATOR SERVICES FOR THE NEW ORLEANS, LA VAMC. MOD TO EXERCISE OPTION | Department Of Veterans Affairs | 561421 | $1.7M | Oct 7, 2021 | Sep 29, 2026 |
| 36C24725P0629 ↗ | Innovation At Work INC | TELEPHONE ANSWERING SERVICES | Department Of Veterans Affairs | 561421 | $1.5M | Apr 30, 2025 | Apr 29, 2027 |
| 36C24223P0024 ↗ | Aurora Of Central New York, INC. | FUNDING FOR OPTION YEAR 2: SWITCHBOARD OPERATOR SERVICES FOR SYRACUSE VA MEDICAL CENTER | Department Of Veterans Affairs | 561421 | $1.4M | Sep 30, 2022 | Sep 29, 2026 |