NAICS 561421 · Telephone Answering Services
4 open opportunities · 338 FY2025 awards · $323.1M obligated
Top contractors in this NAICS
- Innovation At Work INC$13.6M
Hunting recompetes here?
10+ contracts in this NAICS end within 18 months. The largest are listed below — incumbents and end dates included.
All expiring 561421 contracts →Open opportunities
- W912BU27QA002: Notice of Intent to Sole Source - 911 Emergency Dispatch Services
- Deadline
- Nov 13, 2026(1d)
- Agency
- DEPT OF THE ARMY
- Type
- Presolicitation
- NAICS
- 561421
- Posted
- Nov 3, 2026
- Q999--GCH Technologies - Vanity Short Codes Annual Lease
- Deadline
- Oct 22, 2026
- Agency
- VETERANS AFFAIRS, DEPARTMENT OF
- Type
- Special Notice
- NAICS
- 561421
- Posted
- Oct 7, 2026
- Telephone Hotline Answering Services
- Deadline
- Jun 19, 2019
- Agency
- NATIONAL OCEANIC AND ATMOSPHERIC ADMINISTRATION
- Type
- Modification/Amendment/Cancel
- NAICS
- 561421
- Posted
- Jun 7, 2019
- Technical Assistance Center (TAC) Services
- Deadline
- Dec 15, 2014
- Agency
- —
- Type
- Modification/Amendment/Cancel
- NAICS
- 561421
- Posted
- Nov 14, 2014
| Title | Agency | Type | NAICS | Posted | Deadline |
|---|---|---|---|---|---|
| W912BU27QA002: Notice of Intent to Sole Source - 911 Emergency Dispatch Services | DEPT OF THE ARMY | Presolicitation | 561421 | Nov 3, 2026 | Nov 13, 2026(1d) |
| Q999--GCH Technologies - Vanity Short Codes Annual Lease | VETERANS AFFAIRS, DEPARTMENT OF | Special Notice | 561421 | Oct 7, 2026 | Oct 22, 2026 |
| Telephone Hotline Answering Services | NATIONAL OCEANIC AND ATMOSPHERIC ADMINISTRATION | Modification/Amendment/Cancel | 561421 | Jun 7, 2019 | Jun 19, 2019 |
| Technical Assistance Center (TAC) Services | — | Modification/Amendment/Cancel | 561421 | Nov 14, 2014 | Dec 15, 2014 |
Largest contracts ending within 18 months
- 36C26124C0004 ↗$4.1M
TELEPHONE OPERATORS
- Ends
- Mar 30, 2027
- Started
- Sep 30, 2023
- Agency
- Department Of Veterans Affairs
- NAICS
- 561421
- 36C24625C0002 ↗$4.0M
ADMINISTRATIVE AND TELEPHONE SWITCHBOARD OPERATOR SERVICES
- Ends
- Sep 29, 2027
- Started
- Sep 30, 2024
- Agency
- Department Of Veterans Affairs
- NAICS
- 561421
- 2043FY26C00014 ↗$3.5M
MANDATORY SOURCE ABILITYONE CONTRACT. CONTRACT FOR TOLL FREE ORDER FORM CALL SERVICES TO PROVIDE CONTRACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRECTED TO IRS TOLL-FREE TELEPHONE FORMS LINE.
- Ends
- Dec 30, 2026
- Started
- Apr 3, 2026
- Agency
- Internal Revenue Service
- NAICS
- 561421
- 36C24226P0012 ↗$2.3M
FY26 NYH SWITCHBOARD SERVICES (BASE+4)
- Ends
- Sep 29, 2027
- Started
- Sep 30, 2025
- Agency
- Department Of Veterans Affairs
- NAICS
- 561421
- 36C24223P0024 ↗$2.1M
FUNDING FOR OPTION YEAR 2: SWITCHBOARD OPERATOR SERVICES FOR SYRACUSE VA MEDICAL CENTER
- Ends
- Sep 29, 2027
- Started
- Sep 30, 2022
- Agency
- Department Of Veterans Affairs
- NAICS
- 561421
- 36C25622P0016 ↗$2.1M
SWITCHBOARD OPERATOR SERVICES FOR THE NEW ORLEANS, LA VAMC. MOD TO EXERCISE OPTION
- Ends
- Mar 30, 2027
- Started
- Oct 7, 2021
- Agency
- Department Of Veterans Affairs
- NAICS
- 561421
- 36C24725P0629 ↗$1.5M
TELEPHONE ANSWERING SERVICES
- Ends
- Apr 29, 2027
- Started
- Apr 30, 2025
- Agency
- Department Of Veterans Affairs
- NAICS
- 561421
- 36C24722P0596 ↗$1.2M
SWOTCHBOARD OPERATOR SERVICES
- Ends
- Mar 30, 2027
- Started
- Mar 31, 2022
- Agency
- Department Of Veterans Affairs
- NAICS
- 561421
- 2031JW22C00006 ↗$1.1M
OCC OMBUDSMAN CALL CENTER
- Ends
- Mar 30, 2027
- Started
- Mar 27, 2022
- Agency
- Office Of The Comptroller Of The Currency
- NAICS
- 561421
- 36C26224P0544 ↗$1.1M
EXERCISE OPTION YEAR ONE (OY1). WORK ORDER DESK CLERK SERVICES (ON-SITE TELEPHONE OPERATOR SERVICE)
- Ends
- Mar 14, 2027
- Started
- Mar 15, 2024
- Agency
- Department Of Veterans Affairs
- NAICS
- 561421
| PIID | Contractor | Description | Agency | NAICS | Obligated | Start | End |
|---|---|---|---|---|---|---|---|
| 36C26124C0004 ↗ | Magellan Solutions USA INC. | TELEPHONE OPERATORS | Department Of Veterans Affairs | 561421 | $4.1M | Sep 30, 2023 | Mar 30, 2027 |
| 36C24625C0002 ↗ | Employment Source INC | ADMINISTRATIVE AND TELEPHONE SWITCHBOARD OPERATOR SERVICES | Department Of Veterans Affairs | 561421 | $4.0M | Sep 30, 2024 | Sep 29, 2027 |
| 2043FY26C00014 ↗ | National Telecommuting Institute, INC. | MANDATORY SOURCE ABILITYONE CONTRACT. CONTRACT FOR TOLL FREE ORDER FORM CALL SERVICES TO PROVIDE CONTRACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRECTED TO IRS TOLL-FREE TELEPHONE FORMS LINE. | Internal Revenue Service | 561421 | $3.5M | Apr 3, 2026 | Dec 30, 2026 |
| 36C24226P0012 ↗ | Fora Pathways, INC. | FY26 NYH SWITCHBOARD SERVICES (BASE+4) | Department Of Veterans Affairs | 561421 | $2.3M | Sep 30, 2025 | Sep 29, 2027 |
| 36C24223P0024 ↗ | Aurora Of Central New York, INC. | FUNDING FOR OPTION YEAR 2: SWITCHBOARD OPERATOR SERVICES FOR SYRACUSE VA MEDICAL CENTER | Department Of Veterans Affairs | 561421 | $2.1M | Sep 30, 2022 | Sep 29, 2027 |
| 36C25622P0016 ↗ | Innovation At Work INC | SWITCHBOARD OPERATOR SERVICES FOR THE NEW ORLEANS, LA VAMC. MOD TO EXERCISE OPTION | Department Of Veterans Affairs | 561421 | $2.1M | Oct 7, 2021 | Mar 30, 2027 |
| 36C24725P0629 ↗ | Innovation At Work INC | TELEPHONE ANSWERING SERVICES | Department Of Veterans Affairs | 561421 | $1.5M | Apr 30, 2025 | Apr 29, 2027 |
| 36C24722P0596 ↗ | Innovation At Work INC | SWOTCHBOARD OPERATOR SERVICES | Department Of Veterans Affairs | 561421 | $1.2M | Mar 31, 2022 | Mar 30, 2027 |
| 2031JW22C00006 ↗ | Magellan Solutions USA INC. | OCC OMBUDSMAN CALL CENTER | Office Of The Comptroller Of The Currency | 561421 | $1.1M | Mar 27, 2022 | Mar 30, 2027 |
| 36C26224P0544 ↗ | Innovation At Work INC | EXERCISE OPTION YEAR ONE (OY1). WORK ORDER DESK CLERK SERVICES (ON-SITE TELEPHONE OPERATOR SERVICE) | Department Of Veterans Affairs | 561421 | $1.1M | Mar 15, 2024 | Mar 14, 2027 |